Trading Terms & Conditions

Deposits

1.1 Deposit requests range from 5% to 50% of the project value, depending on the project type. The exact deposit percentage will be confirmed before the order is placed.
1.2 A deposit invoice will be issued to secure the project start date. Where a start date is confirmed, Property Excellence Ltd will endeavour to commence work on the agreed date. However, this date may be subject to change due to factors such as weather, material availability, or required permissions.
1.3 If the project can begin earlier than the confirmed date, Property Excellence Ltd will contact the client to confirm availability.
1.4 Any project is expected to commence within 2–3 weeks of the confirmed start date unless otherwise agreed in writing.

Cooling-Off Period
2.1 A 14-day cooling-off period applies after payment of the deposit. During this period, the client may cancel the project and request a full refund of the deposit, provided no work or commitments to procure materials have been initiated.
2.2 Payment of the deposit invoice constitutes acceptance of the project commencement, including Property Excellence Ltd's procurement of materials and allocation of resources to fulfil the agreed work. If work commences or materials are purchased within the cooling-off period, Property Excellence Ltd reserves the right to deduct reasonable costs incurred from the deposit before issuing any refund.
2.3 After the 14-day cooling-off period, the deposit becomes non-refundable unless otherwise agreed and specified in writing on the deposit invoice.
2.4 The cooling-off period does not apply in cases where the client explicitly requests that work commences immediately after the deposit is paid. In such cases, the client acknowledges that they waive their right to a full refund if the project is subsequently cancelled.

Payment Schedule
3.1 A payment schedule will be provided prior to the commencement of the project. Stage payment invoices must be paid within five (5) days of issuance.
3.2 If a stage payment remains unpaid after 14 days, Property Excellence Ltd reserves the right to:
- Charge interest on the overdue amount at a rate of 3% above the Bank of England base rate.
- Suspend work until payment is received.
3.3 The final invoice will be issued upon project completion and, where applicable, after any required building control inspections have been passed. Final invoices must be paid immediately upon receipt.

Ownership of Goods
4.1 All goods supplied by Property Excellence Ltd remain the property of Property Excellence Ltd until full payment of all invoices has been received.
4.2 Property Excellence Ltd reserves the right to remove any unpaid goods from the site.

Additional Work
5.1 Any additional work requested by the client outside the original quote will be agreed upon in writing, either by email or an Additional Work Form, before commencing.
5.2 Costs for additional work will be added to the next stage payment or issued as a separate invoice.

Standards of Work
6.1 All works will be completed to a high standard. Any defects must be reported in person or via email to info@properx.co.uk prior to payment of the relevant stage invoice.
6.2 Payment of a stage invoice constitutes acceptance that the work invoiced has been completed to a satisfactory standard.

Subcontractors
7.1 Subcontractors employed by Property Excellence Ltd will adhere to the company’s quality and health & safety standards.
7.2 Property Excellence Ltd is not responsible for the workmanship of trades or services instructed directly by the client. The client will bear responsibility for any issues arising from such instructions.

Equipment and Site Safety
8.1 Any hire equipment, tools, scaffolding, or other materials provided by Property Excellence Ltd are for the sole use of the company and its approved contractors.
8.2 Site fencing and barriers are installed for health and safety purposes and must not be removed by anyone other than Property Excellence Ltd.